If you do not comply with any of the terms below, we reserve the right to refuse the return or exchange, or to impose different or additional terms.

 

Golden Royelsis the operator of the Website By placing an order through this website, you agree to the terms below. They are provided to ensure that both parties are aware of and agree to this mutual protection arrangement and to set expectations regarding our service

 

 

 

 

Subject to stock availability. We try to maintain an accurate inventory of stock on our website, but from time to time there may be a stock discrepancy and we will not be able to fulfill all of your items at the time of purchase. In this case, we will fulfill the products available to you, and we will contact you to see if you would prefer to wait for the backordered item to be restocked or if you would prefer to process a refund.

 

 

 

 

Shipping costs are calculated at checkout based on the weight, dimensions, and destination of the items in the order. Shipping fees will be collected with your purchase.

 

This price will be the final shipping cost to the customer. goldenRoyels does not bear the customs duties imposed by the country to which it is shipped.

 

 

 

 

3.1 Return due to mental change

 

Golden Royels will gladly accept returns for a change of mind as long as the return request is received by us within 5 days of receipt of the item and returned to us in its original packaging, unused and in resalable condition. Return shipping fees will be paid at customers' expense and will be required for their shipping arrangements. Once your return is received and accepted, if approved, your refund will be processed, and a credit will automatically be added to your credit card or original method of payment, within 30 days. Amounts will be refunded. We will notify you once this is complete via email.

 

 

3.2 Golden Royels will refund the value of returned goods but will not refund any shipping charges paid.

 

 

3.3 To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

3.4 Selling tools

 

Only regular priced items can be returned, unfortunately discounted items cannot be returned.

 

 

3.5 We will replace items if they are defective or damaged. Or an unused item in the same condition you received it. It must also be in the original packaging. Personalized products and gift cards are exempt from exchange.

 

 

 

 

 

4.1 Local transit time

 

In general, domestic shipments are in transit for 1-3 days

 

 

4.2 International transit time

 

In general, orders shipped to Gulf countries take 3 to 6 days to arrive. This varies greatly depending on the shipping company.

 

4.3 Transmission time

 

Orders are usually dispatched within 2 business days of order payment

 

Our warehouse operates from Saturday to Thursday, except on national holidays when the warehouse is closed. In these cases, we take steps to ensure shipping delays are kept to a minimum.

 

 

 

 

For requests to change the delivery address, we can change the address at any time before sending the order.

 

 

Charging case 4.5

 

Golden Royels will only ship to box addresses that use postal services. We are unable to provide courier services to these locations.

 

 

4.6 Items are not available

 

If an item is not in stock, we will email you to let you know when it becomes available

 

 

4.7 Delivery time exceeded

 

If the delivery time exceeds the expected time, please contact us so we can investigate.

 

 

5. Packages damaged during transit

 

If you find a package damaged in transit, please reject the package from the shipping company and contact our customer service if possible. If the package is delivered without your presence, please contact our customer service with the following steps.

 

 

 

 

 

6.1 Sales tax

 

Sales tax (if applicable) has already been applied to the price of the merchandise as displayed on the Site

 

 

6.2 Import duties and taxes

 

Import duties and taxes for international shipments may be subject to payment upon arrival in the destination country. This varies by country

Golden Royels is not responsible for paying the customer's taxes in your destination country. If you refuse to pay duties and taxes upon arrival in your destination country, the goods will be returned to Golden Royels at the customer's expense, and the customer will receive a refund of the value of the goods paid, less the cost of return shipping. The initial shipping cost will not be refunded. The cost of return shipping will be deducted from your refund.

 

 

6.3 If you are shipping a product worth more than 30 Barhraini Dinars, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

 

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

 

 

 

 

If you change your mind before we receive your order, we can accept cancellation at any time before the order is dispatched. If your order has already been dispatched, please refer to our refund policy.

 

 

 

 

8.1 Parcels are insured against loss and damage up to the value specified by the shipping company.

 

 

8.1 Handling of damaged packages during transportation

 

We will process your refund or exchange once the carrier has finished investigating the claim.

 

 

8.2 Process of lost parcels during transportation

 

We will process the refund or exchange once the carrier has conducted an investigation and deemed the package lost.

 

 

8.3 Golden Royels has no obligation to repair, replace or service Products sold by Apple

 

 

8.4 Golden Royels is not obligated to compensate if the product is damaged or lost after the customer receives the order

 

 

 

 

 

For all customer service inquiries, please email us at info@goldenroyels.net